Terms and Conditions

This document outlines the terms and conditions for using the services provided by Flamez. By creating an account and using the platform, players agree to be bound by these rules. It is important to read through this information carefully to understand the rights and obligations of both the player and the casino. These terms form a legally binding agreement. For any questions, players are encouraged to get in touch with the support team via the details on the Flamez contact us page. The Flamez online platform operates under a set of clear guidelines to ensure fair and secure gaming for all our Kiwi players.

General Provisions

These terms and conditions govern the use of all games and services offered by Flamez. The casino is operated under a licence from the Kahnawake Gaming Commission (KGC), number 1003. By accepting these terms, a player confirms they are of legal age, which is 18 years or older, and that they reside in a jurisdiction where online gambling is legally permitted. Flamez reserves the right to amend these terms as needed, and continued use of the service constitutes acceptance of any changes.

Account Registration and Verification

To play for real money, an individual must register for a player account. The process is designed to be straightforward while ensuring security.

Registration: The sign-up process requires providing accurate personal details, including a valid email address and selecting NZ$ as the currency. Only one account per person, household, or IP address is permitted to maintain a fair gaming environment.
Verification (KYC): Flamez is required to verify player identity to prevent fraud and comply with regulations. This process, known as Know Your Customer (KYC), must be completed before a first withdrawal is processed. Required documents may include a valid Passport, Drivers License, ID card, a recent utility bill, or a bank statement. The verification process typically takes up to 48 hours once all correct documents are submitted.
Account Security: The account holder is solely responsible for maintaining the confidentiality of their login details. Any activity on the account will be considered valid if the username and password have been entered correctly.

Financial Transactions

All financial transactions are processed securely, with a focus on providing convenient options for New Zealand players.

Deposits: A minimum deposit of NZ$10 is required for most payment methods like MiFinity, Skrill, and Apple Pay, while credit or debit cards require a NZ$20 minimum. Players are responsible for ensuring that funds are deposited from a payment source registered in their own name.
Withdrawals: The minimum withdrawal amount is NZ$20 for e-wallets and NZ$50 for a Bank Transfer. Withdrawals are subject to processing times, which are typically between 1 and 24 hours for e-wallets after approval. Withdrawal limits are set at NZ$10,000 daily, NZ$25,000 weekly, and NZ$100,000 monthly. Flamez follows a closed-loop policy, meaning withdrawals will be sent back to the original deposit method where possible.

Bonuses and Promotional Offers

Flamez online casino 2026 offers various bonuses, including a welcome bonus, daily cashback, and VIP rewards. All promotions are subject to specific rules.

Wagering Requirements: Most bonuses come with wagering requirements that must be met before any winnings can be withdrawn. For example, the standard welcome bonus has a 35x wagering requirement, while daily cashback has a 10x requirement. VIP cashback benefits from a lower 1x wagering rule.
Bonus Validity: Bonuses are active for a limited time. For instance, daily cashback is valid for 24 hours after being credited. The welcome bonus is typically valid for 10 days.
General Bonus Rules: Each promotion has its own specific terms, which will be clearly stated. The maximum bet allowed while a bonus is active is generally NZ$5, but this can vary. Abusing bonus offers may lead to the forfeiture of winnings and account closure.

Player Responsibilities

Players are expected to use the platform in a fair and lawful manner. Prohibited activities include using fraudulent funds, engaging in collusion with other players, or exploiting software bugs. It is the player’s responsibility to be aware of and comply with the laws concerning online gambling in their jurisdiction.

Dispute Resolution and Governing Law

Should a dispute arise, the first step is to contact customer support through the available channels like Live Chat or email. If the matter cannot be resolved satisfactorily, it may be escalated according to the procedures outlined by the Kahnawake Gaming Commission. These terms and conditions are governed by the laws applicable in Kahnawake.