Responsible Gaming

At Flamez, we’re committed to providing a safe and enjoyable entertainment environment. We believe that responsible gaming is the foundation of a positive experience for all our players from New Zealand. It’s about playing for fun, staying in control, and knowing when to take a break. The Flamez casino NZ platform offers a range of tools to help manage play effectively. Our policies are designed to protect players and promote a healthy approach to online entertainment. For more details on our operational ethos, please see the Flamez about us page.

Tools for Safe Play

We provide several tools to help players manage their gambling activity. These features are easily accessible within the account settings and are designed to empower individuals with control over time and spending.

Deposit Limits: Set daily, weekly, or monthly limits on the amount of money that can be deposited. This helps in managing a budget and ensures spending stays within affordable levels.
Cool-Off Periods: If a short break from gaming is needed, a cool-off period can be activated. This temporarily suspends access to the account for a chosen duration, allowing for a breather.
Self-Exclusion: For those who need a longer break, a self-exclusion option is available for a minimum of six months. This can be arranged by contacting our support team, who will close the account and stop all marketing communications.

Identifying Problem Gambling

It is important to be aware of personal gaming habits. Consider the following questions to reflect on play:

Is more time or money being spent on gambling than intended?
Is gambling negatively impacting work or personal relationships?
Is there an urge to chase losses after a losing session?
Is the extent of gambling activity being concealed from others?

If any of these questions raise concerns, it may be beneficial to use our responsible gaming tools or seek professional advice.

Getting Help

For anyone seeking professional and confidential advice about gambling, several organisations in New Zealand offer free support. We encourage reaching out to these expert services for guidance.

Gambling Helpline NZ: Offers free, 24/7 support for anyone affected by gambling harm.
Problem Gambling Foundation (PGF): Provides free and confidential counselling services across New Zealand.
BetBlocker and Gamban: These are applications that can be installed on devices to block access to online gambling sites.

Underage Gambling Prevention

Flamez has a strict policy against underage gambling. All players must be at least 18 years old to create an account, and we conduct verification checks to enforce this rule. We recommend that parents and guardians use filtering software to prevent minors from accessing gambling-related content online.