Privacy Policy

This Privacy Policy outlines how Flamez collects, uses, and protects the personal information of players in New Zealand. We are committed to safeguarding the privacy of individuals who use our platform. By creating an account and using the services, users agree to the collection and use of information in accordance with this policy. The Flamez casino official site provides a secure environment for all gaming activities.

Information We Collect

To provide a comprehensive and secure gaming service, we gather specific types of information from our players.

Personal Identification Information

When a player registers an account, we collect personal details necessary for account creation. This includes information such as an email address and personal details provided during the sign-up process. For verification purposes, as required by our regulations, we may request identity documents like a passport, driver’s licence, or a recent utility bill to confirm identity and address.

Technical and Usage Data

To ensure a high-quality gaming experience and maintain platform security, we automatically collect technical information. This may include data about the device and browser being used, IP addresses, and logs of activity on the platform. This information helps us understand player engagement and optimise our services.

Financial Information

To facilitate real money play, we process financial information related to deposits and withdrawals. This includes details of transactions made using payment methods such as MiFinity, Skrill, and bank transfers. All payment data is handled securely to protect financial integrity.

How We Use Collected Information

The information collected serves several key purposes. Primarily, it is used to manage player accounts, process transactions in NZ$, and provide access to our extensive game library. Data is also essential for fulfilling our legal and regulatory obligations under our Kahnawake Gaming Commission licence, which includes performing necessary identity verification checks. Furthermore, understanding player activity helps us improve the platform and tailor the gaming experience. We also believe in promoting safe gaming, and for more details, please review the Flamez responsible gambling guidelines.

Data Protection and Security

Protecting player information is a top priority. We employ robust security measures to prevent unauthorised access, alteration, or disclosure of personal data. All sensitive information transmitted between a player’s device and our servers is protected using industry-standard 256-bit TLS encryption. Secure payment gateways are used for all financial transactions, ensuring that funds and financial data remain confidential.

We do not sell personal data to third parties. Information may be shared with trusted partners only when necessary to provide our services. These partners include:

Payment processing companies to facilitate deposits and withdrawals.
Regulatory authorities, such as the Kahnawake Gaming Commission, when required by law.
Third-party service providers who assist with operations, such as customer support platforms and analytics tools. All third parties are required to maintain the confidentiality and security of the shared information.

Player Rights Regarding Data

Players have specific rights concerning their personal information. These rights allow individuals to maintain control over the data. Players can request to access the personal information we hold, ask for corrections to any inaccurate or incomplete data, and in certain circumstances, request the deletion of their personal information. Any requests related to these rights can be directed to our support team.

Our platform uses cookies to enhance functionality and the user experience. Cookies are small text files stored on a device that help with session management, remember preferences, and gather analytical data. These tools are crucial for the smooth operation of the site, allowing for features like automatic login and personalised content. Players can manage cookie settings through their browser.

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our practices or for legal and regulatory reasons. We encourage players to review this page periodically to stay informed. Significant changes will be communicated to players through appropriate channels.

Contact Information

For any questions or concerns regarding this privacy policy or the handling of personal data, please contact our support team via email at support@flamez.com. Our team is available to provide assistance and address any inquiries.